Terms & Conditions

1               INTRODUCTION

1.1            Welcome to our website, www.davidofflondon.com (the “Website”). The Website is provided by Exiga (UK) Limited (“Exiga”, “us”, “we” or “our” for short). “you” and “your” means you as the user of our Website.
1.2            [By viewing the Website you agree that you are making a specific request for information on tobacco products and that we are responding to the request by allowing you to view the Website.]
1.3            In Part A, we have set out the terms under which we are providing you with access to our Website. These include the terms and conditions that govern:
(a)            your use of our Website;
(b)            your rights to link to our Website; and
(c)             how we will use and protect information about you (see our separate “Privacy and Cookies Policy”).
In Part B, we have set out the terms on which we sell any of the products (“Products”) listed on our Website to you. Please note that clause 24 details our liability in relation to your use of the Website as well as to any purchase of Products as applicable.
Collectively these documents are termed as the “Terms”.
1.4            These Terms will apply to any contract between us for the sale of Products to you “Contract”. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
1.5            We amend these Terms from time to time as set out in clause 18. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.



2               INFORMATION ABOUT US

2.1            Exiga (UK) Limited is registered in England and Wales with Company Number 01447643. Our registered office and main trading address is at 35 St James’s Street, London SW1A 1HD, United Kingdom. Our VAT number is 340 1071 17.

3                CONTACTING US

3.1            If you would like to cancel a Contract, please see clause 19 (Returns and Refunds).
3.2            If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at +44 20 7930-3079 or by e-mailing us at info@davidofflondon.co.uk
3.3            If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

4               USE OF THIS WEBSITE

4.1            These Terms set out how you may use our Website. By accessing the Website, you agree to these Terms.
4.2            If you do not agree to these Terms, you should not use the Website. You should read all the Terms prior to using the Website. You should also save and/or print out a copy of these Terms for future reference.


5.1            Access to our Website is permitted on a temporary basis. We update our website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.
5.2            You are responsible for making all arrangements necessary to access this Website. You are also responsible for ensuring that all persons accessing our Website through your internet connection are aware of these Terms.


6.1            Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.


7.1            You may access, view and print out one copy of this Website and all information, images, and other content displayed on the Website ("Materials") strictly in accordance with these Terms.
7.2            You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement where appropriate to Exiga. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions. You must not:
(a)            remove any copyright or other proprietary notices contained in the Materials;
(b)            use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
(c)             reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.

8               TRADE MARKS

8.1           We expressly reserve all rights in and to the www.davidofflondon.com domain name and all related domains and sub-domains, the name “Exiga UK Ltd” our logo, service marks, trading names and/or trade marks. Other trade marks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

9               ACCEPTABLE USE

9.1            You may use our Website only for lawful purposes and we reserve the right, in our sole discretion, to terminate your use of the Website. You may not use our Website:
(a)            In any way that breaches any applicable local, national or international law or regulation.
(b)            In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
(c)             For the purpose of harming or attempting to harm minors in any way.
(d)            To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
(e)            To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.


10.1         You may to any page of the Website provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.
10.2         You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website. Our Website must not be framed on any other site.
10.3         If you wish to make any use of Material on our Website other than that set out above, please contact: info@davidofflondon.co.uk


11.1         Our Website and/or the Materials may contain links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that we are, or our Website is, affiliated to or associated with such sites.
11.2         Please remember that when you use a link to go from our Website to another website, these Terms including our Privacy & Cookies Policy is no longer in effect. Your browsing and interaction on any other website, including websites which are linked to ours is subject to that website’s own rules and policies. Please read those rules and policies before proceeding.


12.1         The privacy of your personal data is important to us. We process information about you in accordance with our Privacy and Cookies Policy.

13            INDEMNITY

13.1         You agree to compensate us and our respective directors, officers, employees, and applicable third parties in full from and against all third party claims, liabilities, losses and expenses (including reasonable legal fees) suffered by such persons arising out of, or related to or which may arise from any breach by you of any term of these Terms.


14.1         This website is provided for users in the United Kingdom only. Whilst access may be possible from outside the UK, this website is not intended for such use and such users access the website at their own risk.




This clause only applies if you are a business
15.1         If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
15.2         These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
15.3         You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
15.4         You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

16             MINIMUM AGE

16.1         You may only purchase Products from our site if you are at least 18 years old and we may ask for proof of your age in connection with any purchase you make from us.


17.1         Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
17.2         After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 17.3.
17.3         We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
17.4         If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 22.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.


18.1         We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
18.2         Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
18.3         If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

19             Returns And Refund

This Clause 19 only applies if you are a consumer.
19.1         If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause
19.2         However, this cancellation right does not apply in the case of:
(a)        any Products which you have unsealed after delivery and are not suitable for return due to health protection or hygiene reasons if unsealed; or
(b)        the goods were a special order to your specification
19.3         Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is 14 days after the day on which you receive the last Product ordered under the Contract.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
19.4         To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the [cancellation form] and send it to sales@davidofflondon.co.uk . If you use this method we will e-mail you to confirm we have received your cancellation. Alternatively you can contact our Customer Services team by telephone on +44 20 7930-3079, by fax on +44 20 7930-5887 or by post to Davidoff of London, 35 St. James’s Street, London SW1A 1HD. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
19.5         If you cancel your Contract we will:
(a)        refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop and solely in our opinion. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b)        refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within [3-5] days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c)         make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i)          if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 19.8;
(ii)        if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
19.6         If you have returned the Products to us under this clause 19 because they are faulty or misdescribed, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
19.7         We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
19.8         If a Product has been delivered to you before you decide to cancel your Contract:
(a)        then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either post it back or return it by hand to Davidoff of London, 35 St. James’s Street, London SW1A 1HD. If we have offered to collect the Product from you [as advised in [INDICATE WHERE THIS IS COMMUNICATED]], we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection];
(b)        unless the Product is faulty or not as described (in this case, see clause 19.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
19.9         Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 19 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


(Complete and return this form to the Davidoff email provided, only if you wish to withdraw from the contract)

20             DELIVERY

20.1         We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 26 for our responsibilities when this happens.
20.2         Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.
20.3         You own the Products once we have received payment in full, including all applicable delivery charges.
20.4         If we miss the delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
(a)        we have refused to deliver the Products;
(b)        delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c)         you told us before we accepted your order that delivery within the delivery deadline was essential.
This Clause 20.5 only applies if you are a consumer.
20.5         If you do not wish to cancel your order straight away, or do not have the right to do so under clause 20.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
20.6         If you do choose to cancel your Order for late delivery under clause 20.5 or clause 20.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.


21.1         We can deliver to international destinations except tobacco products to the U.S.A. We will advise you after placing an order if we are unable to ship to the specified destination.
21.2         If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
21.3         You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
21.4         You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.


22.1         The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 22.4 for what happens if we discover an error in the price of Product(s) you ordered.
22.2         Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
22.3         The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
22.4         The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.
Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
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